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Terms Conditions That Actually Make Sense

These terms set out the rules for using your kenomaster account — from how you fund it with PayPal, Venmo, or Play+ to how disputes get resolved. Access is available where state law permits, so read this before you jump in.

US-eligible states onlyPayPal, Venmo, Play+ coveredAccount-level enforcementNo binding arbitration surprisesUpdated terms notified by email

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What These Terms Cover and How They Apply

kenomaster Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account on kenomaster, you agree to the full terms below. Eligibility depends on your state's current law — if sports betting or online gaming is not authorized where you live, these terms do not grant you access. Each account is personal: you may

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hold only one account, and it must be in your own legal name, matching the identity documents we may request during verification. Funding your account through PayPal, Venmo, or a Play+ prepaid card is subject to each payment provider's own user agreement in addition to ours.
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Deposits are credited once the payment rail confirms the transaction; reversal requests go through our account support team first, not the payment provider directly. We reserve the right to suspend or close accounts that breach these terms, including accounts linked to fraudulent payment activity or identity
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misrepresentation. Material changes to these terms are communicated via the email on your account at least fourteen days before they take effect. Continued use of your account after that period counts as acceptance. For questions about a specific clause, reach account support through live chat before
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taking any other step.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Fastest way to flag a terms question. Start a chat from any page inside your account — a rep can pull up the relevant clause and explain how it applies to your situation.

Account Email Send a written question to the support address shown in your account settings. We respond to terms-related emails with a written reply you can save for your records.

Dispute Resolution Form If a terms dispute can't be resolved through chat or email, submit our account dispute form. We log every submission and follow up within the window stated in the form.

HOW WE ENFORCE THIS

How kenomaster Handles Your Account Under These Terms

These four areas — data handling, cookie use, account security, and retention — shape how your kenomaster account operates day to day within the terms you agree to at sign-up.

Data Handling

Account data you submit — including identity documents for verification and payment details tied to PayPal or Venmo — is stored only as long as necessary for legal and operational purposes.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how pages like the lobby or cashier are used. You can adjust cookie preferences in your browser settings.

Account Security

Your account is protected by a password you set and, where enabled, a one-time passcode sent to your registered device. Never share your login. If you suspect unauthorized access, contact live chat right away.

Requesting Changes

To update personal details, request data deletion, or ask what information we hold, email account support with your request. We respond and action eligible requests under applicable state privacy law.

Your Terms & Conditions Questions, Straight Up

These are the questions we hear most often about how our terms work in practice — especially around payments, account eligibility, and what happens if something goes wrong.

No. Access and specific rules depend on your state's law. If your state does not permit online sports betting or gaming, these terms do not give you a workaround — eligibility is checked at account creation.

Raise it with our account support team first through live chat or the dispute form. Do not file a chargeback with PayPal or Venmo before contacting us — doing so may result in your account being suspended while we investigate.

No. These terms allow one account per person. Duplicate accounts are closed and any balance associated with a duplicate may be forfeited. If you lost access to your original account, contact support to recover it.

We send a notice to the email address on your account at least fourteen days before any material change takes effect. Check that your email is current in your account settings so you don't miss it.

You can request a copy of your data or ask us to delete it by emailing account support. We process eligible requests under applicable state privacy law and confirm completion in writing.

Yes. Play+ loads are subject to the card issuer's limits as well as our own deposit rules. Both sets of terms apply at the same time, so check your Play+ card agreement alongside ours before loading funds.

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